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      January

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      January Reviews

      4.5

      89% would recommend to a friend

      (48 total reviews)

      Jake Cahan

      93% approve of CEO

      87% positive business outlook

      Ratings by category

      4.5

      Culture and values

      4.5

      Senior management

      4.5

      Career opportunities

      4.4

      Diversity and inclusion

      4.4

      Work/Life balance

      4.3

      Compensation and benefits

      January has an employee rating of 4.5 out of 5 stars, based on 48 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The January employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      48 reviews
      5.0
      Mar 2, 2026

      collaborative, high-impact, high ownership

      Staff software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      - ownership is non-negotiable, and with that comes autonomy - if your idea has merit, leadership will want you to run with it - so many opportunities for impact -- the frequency with which teammates around the org are celebrating big wins is really inspiring - the bar for rigor of thought is high -- everyone is pushing each other to make high quality decisions with high iteration speed - there is an overwhelming sense that folks love their teammates. there is a pervasive culture of vulnerability+ collaboration, it is very social

      Cons

      - the mission is true, not just a recruiting ploy -- but the industry is still sobering

      2.0
      Jan 14, 2026

      This Role Comes at a Cost

      Support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      - Pay is competitive for a contact center role - Remote opportunities - Endless overtime and special projects available

      Cons

      - Toxic, fear-based culture driven by micromanagement and constant surveillance - Unrealistic metrics and an unforgiving occurrence system - Burnout is ignored or penalized; acknowledging it negatively impacts performance perception - Clear double standards between leadership, senior agents, and frontline agents - Favoritism limits growth and increases workload for others - High turnover, often beginning shortly after training - Constant process changes paired with inadequate tools and support - Contact center treated as a lower tier compared to other departments and excluded from unlimited PTO benefits - Surface level perks and frequent surveys replace meaningful action - Leadership is disconnected from the realities of frontline work - Compensation does not justify the chronic stress and emotional exhaustion

      Viewing 1 - 3 of 48 Reviews
      Related searches: January jobs | January salaries | January benefits | January interviews
      ReviewsJanuary reviews

      Glassdoor has 48 January reviews submitted anonymously by January employees. Read employee reviews and ratings on Glassdoor to decide if January is right for you.