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      JAMS

      Engaged employer

      JAMS Reviews

      3.4

      50% would recommend to a friend

      (97 total reviews)
      avatar

      Kimberly Taylor

      59% approve of CEO

      63% positive business outlook

      Ratings by category

      3.5

      Compensation and benefits

      3.4

      Work/Life balance

      3.3

      Culture and values

      3.2

      Diversity and inclusion

      3.0

      Senior management

      3.0

      Career opportunities

      JAMS has an employee rating of 3.4 out of 5 stars, based on 97 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JAMS employee rating is in line with the average (within 1 standard deviation) for employers within the Legal industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      97 reviews
      3.0
      Jun 10, 2026

      Valuable Experience with Strong Professional Growth, but Leadership and Structure Need Improvement

      Case coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      The exposure to highly confidential legal work, direct interaction with judges, and the opportunity to develop strong personal organizational and communication/documentation skills made this a very valuable experience. I built meaningful professional relationships and gained insight into the legal field that I will continue to utilize moving forward in my career. * Exposure to highly respected judges and legal professionals * Strong learning environment for those interested in law * Opportunity to build professional relationships * Development of personal organizational, communication, and client-facing skills

      Cons

      The office environment was at times challenging due to inconsistent management structure, unclear role boundaries, and uneven distribution of responsibilities. There were periods where expectations expanded without corresponding support, recognition or compensation, which made the role difficult to sustain long-term. Management communication and operational clarity could be improved to better support staff and promote retention. * Inconsistent management and communication * Role ambiguity and shifting responsibilities * Limited recognition or advancement opportunities in some roles * Uneven application of remote/hybrid work policies across offices * Workload can become unbalanced without proper support

      avatar
      JAMS Response
      6d
      Thank you for taking the time to share your comprehensive feedback on your time at JAMS. We are pleased to hear that your interactions with our neutrals, exposure to legal work, and professional networking opportunities have provided valuable insights into your career. Please note that we also take your constructive comments seriously. Clear communication, role boundaries, and balanced workloads are vital for a sustainable workplace. We also appreciate your feedback on management consistency and operational clarity, as we constantly seek to improve our associate support and retention. Thank you for your hard work, and we wish you continued success in your career.
      5.0
      Apr 30, 2026

      Supportive company, but timelines can drag out

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Super honest and helpful company

      Cons

      Timeline of things can be prolonged

      avatar
      JAMS Response
      1mo
      Thank you for taking the time to share your feedback. We truly appreciate your recognition of our commitment to maintaining an open, transparent, and supportive environment. We also value your input regarding timelines. We recognize that certain processes can, at times, take longer than expected, and we are continuously working to improve efficiency while maintaining the quality and care our work requires. If you are open to sharing more details about your experience—particularly regarding specific timelines or projects—we would welcome the opportunity to learn more. Please feel free to reach out directly to our Director, Human Resources to continue the conversation.
      2.0
      Mar 7, 2026

      Not great

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Clients can be kind sometimes.

      Cons

      Team is small. Stifling and controlling management. Difficult to grow. Staff is unhappy and unfriendly.

      avatar
      JAMS Response
      1mo
      Thank you for sharing your input. We value hearing from current team members, as your perspectives are important in helping us strengthen our workplace. We’re glad to hear that your client interactions have been positive at times. At the same time, we’re concerned by your experience regarding team dynamics, management approach, and opportunities for growth. At JAMS we aim to create an environment that feels collaborative, supportive, and empowering. We actively evaluate how we can better encourage open communication, enhance engagement, and ensure that associates feel supported in their roles. We appreciate you sharing your perspective and encourage open dialogue so we can continue making meaningful improvements. Please feel free to reach out directly to our Director, Human Resources to continue the conversation.
      Viewing 1 - 3 of 97 Reviews
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      ReviewsJAMS reviews

      Glassdoor has 99 JAMS reviews submitted anonymously by JAMS employees. Read employee reviews and ratings on Glassdoor to decide if JAMS is right for you.