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      Irwin Mitchell

      Engaged employer

      Irwin Mitchell Reviews

      3.5

      62% would recommend to a friend

      (461 total reviews)

      Craig Marshall

      44% approve of CEO

      41% positive business outlook

      Ratings by demographic groups

      Irwin Mitchell has an employee rating of 3.5 out of 5 stars, based on 461 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Irwin Mitchell employee rating is in line with the average (within 1 standard deviation) for employers within the Legal industry (3.8 stars).

      Reviews by job title

      461 reviews
      2.0
      Jun 10, 2026

      Avoid unless you can’t get anything else

      Legal helpline paralegal
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent pay Good bunch of people Great opportunity to build knowledge, skills and a foot in the door of legal sector Can have very productive interactions with some callers

      Cons

      Incredibly fast paced (call after call after call) some days Understaffed so very busy Draining hours and constant pressure from managers to go ready/answer calls when doing admin etc. virtually no time to do anything else You need to know myriad intricate caveats of clients policies - impossible not to make lots of mistakes and to get everything right Callers can be rude, entitled, barely audible and stupid. Incredibly high turnover - it’s a call centre at the end of the day with the ability to gain legal skills/experience Pay isn’t actually that great due to 45 hour per week plus out of hours work, nights, weekends, bank holidays etc.

      Viewing 1 - 3 of 461 Reviews
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      ReviewsIrwin Mitchell reviews

      Glassdoor has 484 Irwin Mitchell reviews submitted anonymously by Irwin Mitchell employees. Read employee reviews and ratings on Glassdoor to decide if Irwin Mitchell is right for you.