Does Innovation Refunds pay their employees well?

According to anonymously submitted Glassdoor reviews, Innovation Refunds employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Innovation Refunds. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Innovation Refunds?

61% of Innovation Refunds employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Innovation Refunds 4.1 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Innovation Refunds?

Account Executive (22) , Client Success Champion (16) , Processing Specialist (10) , Refund Specialist (10) , Account Manager (3) , CSC Associate (3) , Customer Account Representative (3) , Business Development Manager (2) , Operations Manager (2) , Quality Assurance (2) , Quality Assurance Champion (2) , Sales Manager (2)

What are the pros of working at Innovation Refunds according to real employee reviews?

"Great freedom and pay." ((in 22 reviews)); "Good benefits." ((in 17 reviews)); "Great people to work with" ((in 13 reviews)); "Great culture" ((in 11 reviews)); "They make sure their employees are taken care of and truly care for them!" ((in 8 reviews))

What are the cons of working at Innovation Refunds according to real employee reviews?

"Leadership is not good." ((in 6 reviews)); "Not sure what they were looking at when it came to deciding who to layoff but they certainly kept people that did the bare minimum daily and let go of people that were tripling certain KPI’s." ((in 5 reviews)); "No job security, leads were awful, cult like atmosphere, ended up laying a ton of ppl off after only working there a few months." ((in 4 reviews)); "All of the changes that are being made, are being made to make Innovation Refunds a better company." ((in 3 reviews)); "Commission is awful." ((in 2 reviews))

What are employees saying about Innovation Refunds redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Innovation Refunds redundancy and their outlook for job security at Innovation Refunds in 2026.

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Innovation Refunds

Innovation Refunds Reviews

3.7

61% would recommend to a friend

(140 total reviews)

Howard Makler

37% approve of CEO

54% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (140 reviews)

Ratings by demographic groups

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Disability

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Innovation Refunds has an employee rating of 3.7 out of 5 stars, based on 140 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Innovation Refunds employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

140 reviews

2.0

Jun 6, 2026

Good health insurance but favoritism and layoffs concern

Digital marketing

Recommend

CEO approval

Business outlook

Pros

- health insurance - remote role - good manager

Cons

- Favoritism between family coworkers - Laid off without reason - False promises

4.0

Jul 2, 2025

Great Company

Customer account manager

Recommend

CEO approval

Business outlook

Pros

Great bonus structure with supportive management

Cons

Transparency with customers is lacking.

5.0

Jun 12, 2025

Great while it lasted

Executive assistant

Recommend

CEO approval

Business outlook

Pros

Loved the culture, young hip.

Cons

They promised us we were going to create Another product once the IRS cancels the program, and they never did .. causing layoffs

Viewing 1 - 3 of 140 Reviews

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Good health insurance but favoritism and layoffs concern

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