Does IAA pay their employees well?

According to anonymously submitted Glassdoor reviews, IAA employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at IAA. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at IAA?

48% of IAA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated IAA 3.0 out of 5 for work life balance, 3.1 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at IAA?

Customer Service Representative (31) , Title Specialist (19) , Branch Manager (14) , Customer Service Representative (CSR) (13) , Title Clerk (10) , Yard Attendant (10) , Loader Operator (8) , Software Developer (6) , Yard Worker (6) , Manager (4) , Buyer Services Specialist (3) , Office Supervisor (3) , Product Manager (3) , .NET Developer (2) , Accounting (2)

What are the pros of working at IAA according to real employee reviews?

"Good benefits and paid time off" ((in 35 reviews)); "Good people to work with" ((in 20 reviews)); "Pay is decent as well depending on what you are working with." ((in 15 reviews)); "Great coworkers" ((in 10 reviews)); "My manager was great!" ((in 10 reviews))

What are the cons of working at IAA according to real employee reviews?

"Management at Albany title center is horrible." ((in 25 reviews)); "Moncton site is very bad, no training and the other dispatcher was very ignorant." ((in 16 reviews)); "Poor upper management." ((in 11 reviews)); "Favoritism and Nepotism, Some of your peers may be team players but most locations need more qualified Managers with proven team building skills as well as anger management." ((in 6 reviews)); "No work/life balance" ((in 5 reviews))

What are employees saying about IAA redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about IAA redundancy and their outlook for job security at IAA in 2026.

What are the top reviewed IAA locations?

Oshawa , Toronto , Edmonton , Calgary , London , Sudbury , Moncton , Laval

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IAA

IAA Reviews

3.1

48% would recommend to a friend

(353 total reviews)

John Kett

60% approve of CEO

39% positive business outlook

Ratings by category

3.4

Diversity and inclusion

3.1

Culture and values

3.0

Work/Life balance

2.9

Compensation and benefits

2.8

Senior management

2.6

Career opportunities

IAA has an employee rating of 3.1 out of 5 stars, based on 353 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IAA employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

353 reviews

4.0

Jun 19, 2026

Cool job, but poor leadership and no overtime

Title specialist

Recommend

CEO approval

Business outlook

Pros

Job is cool after you get the hang of it

Cons

No more overtime, leadership sucks

3.0

Jun 16, 2026

Quiet work environment but low morale from management

Customer service representative

Recommend

CEO approval

Business outlook

Pros

We had our own cubicles, which made for a quieter contact center. One steady shift of 8:30-4:30

Cons

Taskload was high and the supervisor was visibly upset when the department didn't meet the target. Team leaders should encourage and she mainly brought down team morale every morning.

1.0

Jun 15, 2026

Supportive co-workers but poor training and management

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Great co-workers, hour lunch break

Cons

Training is nonexistent, vilified for using a sick day

Viewing 1 - 3 of 353 Reviews

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Reviews by job title

Cool job, but poor leadership and no overtime

Quiet work environment but low morale from management

Supportive co-workers but poor training and management

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