Hook & Loop Reviews

Updated Mar 14, 2020

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2.1
18%
Recommend to a Friend
100%
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  1. Helpful (1)

    "Not a real department"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Designer in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Hook & Loop full-time for more than 5 years

    Pros

    If you're looking to switch careers, this can be a good place to get your start. They're generally not concerned with experience and will give you opportunities to own whole projects (training/support will not be provided and recommendation will be ignored, but you will be accountable for outcomes).

    Cons

    This isn't a real product design department. Leadership is inexperienced, projects are poorly managed, and quality standards are low. Most design work does not make it into product and most products fail to launch. This group primarily exists as support for sales presentations.

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  2. Helpful (2)

    "Toxic by design"

    1.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Creative 
    Doesn't Recommend
    Negative Outlook

    I have been working at Hook & Loop full-time

    Pros

    - The office and location are great with a few perks like premium coffee, a finished rooftop, and a couple beer taps on one floor - If you're an FIT design student, this could be a decent opportunity to see how you like the product/UX field through a paid internship. - Except for management, people are very kind. I made valuable personal and professional connections here. - Work-life balance is not terrible but hard to take DTO when you're always anticipating of the next fire

    Cons

    Most of us could kvetch for hours about this place's shortcomings, but here's the CliffNotes version. H&L has some of the most toxic, maladaptive management many of us have seen. They are like four heads of an ugly hydra. I would say it's two hardened narcissists enabled by two sycophants. Turnover is high thanks to people constantly leaving and nearly annual layoffs that decimate teams and hang years-long projects out to dry. Essential roles are either never backfilled or outsourced across the world -- leaving major gaps in day-to-day workflows. Worse yet, managers celebrate failures instead of "learning their way forward" as they always tell us. This includes openly gloating about a brutal round of layoffs at a nearby bar just one hour after firing about a dozen people. It was sickening to witness but so symbolic of the dysfunction. They take solipsistic pleasure flexing in their little fiefdom with no regard for how it affects productivity and morale. The lack of care and self-awareness on their part is shocking, but sadly not surprising... For those considering accepting an offer here, I'd advise you to proceed with caution and consider your career goals and wellbeing before taking the plunge. Read the recent Glassdoor reviews for Infor, and it's the same story. Pay is submarket, raises are zilch, and management is allergic to investing in people. They treat employees like human brake pads with not much upside for us.

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  3. Helpful (1)

    "Was good when it first started"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Designer in New York, NY

    I worked at Hook & Loop full-time for more than a year

    Pros

    Clean office with plenty of open space, great people to work with; this is a company good to get your feet wet. If you don't mind working on predominantly B2B software then this is a great place to get that experience under your belt. Plenty of food around the office, and all the coffee you can drink.

    Cons

    The company doesn't know where it wants to go. You might work on a project for months which might never see the light of day. When I worked here it was very siloed, not sure now? If you want to get products out to market this wouldn't be my first choice.

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  4. Helpful (2)

    "Too Many Reorganizations — High Turnover"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at Hook & Loop full-time

    Pros

    Good work life balance, flexible time off, decent work from home policy, free snacks, monthly happy hours, macs for everyone and casual dress code.

    Cons

    Upper management is horrendous. They sit in meetings all day dreaming but never come up with a plan. Hiring and firing sprees which creates an environment of fear if you're next. The company culture can be too laidback where people don't have much work to do and leads to people talking often throughout the day. Barely any room for career development or growth.

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  5. Helpful (4)

    "Beyond repair"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Hook & Loop full-time

    Pros

    1) Free snacks 2) Few talented folks ( may not be around for too long).

    Cons

    This is an internal design agency within the larger company, Infor. What this means is that there's a group of designers working in silo from the rest of the organization, completely disconnected from the dev or product teams, churning out a bunch of nice looking stuff that very rarely gets implemented. Secondly, the management running the place is grossly incompetent. Sycophants are rewarded. Anyone with opposing views or ideas are seen as threats. There is a culture of lots of empty talk without any momentum. Majority of the management are folks that have been around for a while and ended up getting promoted. However none of them have any leadership skills whatsoever, and spend most of their time in closed door meetings that lead to nowhere. The culture is very laidback, to the point that no one has much work to do. A lot of time is spent in idle group chats or organising impromptu parties. This is all nice, if only work was getting done. There is little to no opportunity for career growth or development. Folks that have been around the longest have formed sort of a close-knit circle, where they watch out for each other and themselves, protecting or covering up for each other's incompetence - which inevitably leads to a suppression of new talent or career growth for people outside of that circle. Since work isn't getting done, and it catches up at some point, management employs knee-jerk solutions such as shoddy re-orgs, layoffs, etc., without really addressing the underlying problems. This is not a place recommended for any talented, ambitious designers or product leaders.

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  6. Helpful (1)

    "Used to be good, bad management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Negative Outlook
    Approves of CEO

    I have been working at Hook & Loop full-time

    Pros

    Good work life balance, good office culture, good coworkers, opportunity to work on a wide variety of products. Good vacation and occasional work from home policy.

    Cons

    All legacy products that seem like they're from the 90s (hint: many of the products are) but with no view for the future. Lots of mismanagement. One positive is that you can get away with not doing all that much work, very relaxed. Downside is there was just not enough work for everyone. Rounds of layoffs every year. Followed by hiring sprees. Too many managers that do absolutely nothing. 10s of managers that sit around in meetings all day and talk about nothing.

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  7. Helpful (1)

    "Would not recommend"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Approves of CEO

    I worked at Hook & Loop full-time

    Pros

    Cool office, flexible time off

    Cons

    mostly all management are not great managers at all, there was a LOT of cooks in the kitchen, which led to stress and anger in a lot of situations. I was told I would have more overlap with higher ups and I never got it. There is more or less no work/life balance. everyone on my team was not happy there but consistently continued to work dead end projects. No upside in a lot of careers.

  8. Helpful (4)

    "Not a place for creativity or hardware and software development"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook

    I worked at Hook & Loop

    Pros

    Work life balance was great, flexibility to work from home.

    Cons

    Management is all over the place, disorganized and unclear of the agencies goals. The culture is too relaxing and thus leads to a workforce that gets little to nothing done. Employees voices are not heard, even when opinions are asked, and false facts are given to promote a positive outlook. Open floor plan lead to a lot of disturbances and interruptions, especially with music constantly blasting. This was not a place for digital growth, creative ideas and getting things done. Put simply, this is a company that cannot look at the bigger picture, did not plan their road maps accordingly and came up with excuses as to why technology could not be built in the time promised.

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  9. Helpful (9)

    "Has a bold vision. Doesn't know how to get there."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook

    I have been working at Hook & Loop full-time for more than a year

    Pros

    The work environment is great. A beautiful open floor office plan with modern design and lounges to work or collaborate with team members. The agency cultivates a creative environment and most if not everyone has a voice to provide feedback. There are few barriers between you and upper management. Work is diverse and has the opportunity to make a real impact, even generate big profits.

    Cons

    Middle and upper managers seem inexperienced though open to suggestion. There is an inability to say "no"at all levels. There is little process or structure and projects are often started that don't seem to align with the plan or aren't technically feasible; ending up going no where. Priorities constantly shift often resulting in lost effort and unfinished work. Technology and design are often not on the same page.

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  10. Helpful (3)

    "Great internal design agency within the structure of an enterprise software company."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook

    I have been working at Hook & Loop

    Pros

    Leadership has a great vision and upper management is very approachable and transparent. - Open work space with a lot of collaboration - Ability to bounce around on different projects and work with different groups of people - Incredibly rewarding to have something launch and be a part of something huge that is worldwide

    Cons

    -The design agency is expected to grow incredibly over the next year, which isn't necessarily a con, but change is approaching!

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