3.0
Mar 30, 2026
It was going well until it ended.
Current employee, more than 1 year
Manila, Manila
Recommend
CEO approval
Business outlook
Pros
I had a great team, and my team leader was very approachable and supportive. My coworkers were also very helpful, and the company provided competitive benefits and salary, especially for multilingual employees.
Cons
It was a very stressful environment due to the high volume of calls and many customers complaining. Although the account was not directly handled here, we were responsible for managing it. We also had to handle up to three chats at the same time during peak hours, along with continuous calls without much break time. Salary increases depended on annual KPIs and performance evaluations, typically around 5% of the base salary, which was relatively low.
