Gengo Reviews | Glassdoor.ca

Gengo Reviews

Updated 5 February, 2018
31 reviews

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3.0
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Matthew Romaine
6 Ratings

31 Employee Reviews

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Pros
  • "Great flexibility, work from home, can take time off whenever you want" (in 8 reviews)

  • "You can choose to work whenever you want at wherever you want" (in 4 reviews)

Cons
  • "And the competition in my language pair is insane" (in 4 reviews)

  • "Underpays talented translators (Pro-level translators) with only" (in 4 reviews)

More Pros and Cons

  1. "A Good Opportunity for Experienced Translators"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Freelance Translator
    Current Employee - Freelance Translator
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gengo part-time (More than 3 years)

    Pros

    If you are an experienced translator, it's a good opportunity for you to add an extra income stream.

    Cons

    There's no cons as a part-time job, otherwise one language pair wouldn't give you enough jobs.

    Advice to Management

    Hope you find more clients.


  2. Helpful (2)

    "Good experience, not a stable source of income."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    In general, it is a good platform for building experience in translation. There are professional translators who review work and give very good advice for improvement.

    Cons

    The pay is poor and the work infrequent. Overall there is very little incentive to work on the website consistently.

    Advice to Management

    Increase overall pay and introduce a structured system to incentivize work on more technical documents.

  3. "freelance translator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gengo part-time (More than a year)

    Pros

    Decent pay
    good support
    easy-to-use platform
    work from home

    Cons

    The total experience is very frustrating.
    Overall, there are only some minimal works. And the competition in my language pair is insane. Much of the time is spent waiting for a job. Just several seconds late, and the job is gone. Whether it is in the early morning, or at the late night, there always seem to be some translators staring at their computer screens and waiting intensely for the next project to come up.
    I presume the price Gengo charges to their clients is kind of high compared to other companies, thus there are not many orders. On the other hand, since their pay is fine, a lot of translators are attracted to this website. In this way, the ratio of translators to orders is greatly unbalanced.

    Advice to Management

    Please find more work and do something to improve translators' experience!


  4. Helpful (3)

    "It could be worse but also much better..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gengo full-time

    Pros

    - Life/balance is good. No crazy Japanese overtime
    - Pay can be decent but this depends on your manager/department
    - Easy company to work at if you want to live in Japan

    Cons

    - Business outlook is still very uncertain. This is a company that tried to "disrupt" the translation industry with barely anyone actually knowing what professional translation is. This has led to perennial issues that management does not understand how to tackle.

    - The culture is VERY defensive. Management in general cannot handle criticism and the company as a whole likes to celebrate what would be considered minor achievements in other similar companies.

    - Salaries seem to be very unequal. Do not rely on potential salary raises down the line as the company will try to give you unwanted stock options instead

    - Benefits are minimal. Basically a mix of bare minimum legal requirements in Japan (e.g. 10 vacation days per year) with a US touch (the occasional free lunch).

    Advice to Management

    C-level executives should have been replaced a long time ago. They have been responsible for a general lack of motivation, direction and leadership for years resulting in a strong turnover.


  5. Helpful (1)

    "Pro Level Freelance Translator"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    - there is a steady flow of work, and I can normally do something substantial every day (depending on what time I log on)
    -very good support, they always reply within 10 mins
    - good that you get feedback on your work frequenly
    -they will accept you without previous translation experience, just based on how you do in the tests

    Cons

    -rates seem far lower than those offered by other companies but I have found that on an hourly rate, it does equal roughly $10 an hour for the speed at which I work at Pro Level.
    -the quality rating is very punitative, meaning that if you mistake 6 or 7 words (as I did once when translating a menu of around 400 words), my review for that translation was close to zero out of 10
    - I find the deadlines to be quite tight (they are decided by Gengo, not by the customer). This is meant to encourage you to only take a job when you can complete it in one sitting, so if something comes up or you need a break, there is very little spare time in which to do this. However, whenever I have asked for an extension, it has been granted in time (as long as you email with enough time before the deadline).


  6. "translator"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gengo part-time

    Pros

    People can translate at home

    Cons

    There are only few jobs


  7. "Translator"

    StarStarStarStarStar
    Current Employee - Translator
    Current Employee - Translator

    I have been working at Gengo part-time (More than a year)

    Pros

    * You can choose to work whenever you want at wherever you want.

    Cons

    * Nearly not enough work to be even considered to be a side-job. Only think of working for them as a translator if you are already making enough money to pay your rent.

  8. Helpful (9)

    "A poorly managed company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations
    Former Employee - Operations
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Gengo full-time (More than a year)

    Pros

    - Motivated, smart co-workers who are passionate about what they do
    - Nice location in Tokyo
    - Good concept, easy to get behind

    Cons

    - Unfortunate management - mostly nice people, but inexperienced and not uniformly skilled to manage
    - COO is the single most terrible person I've ever worked with in my professional career before or since
    - Often there's a mismatch between the strengths of the service and customers sold, leading to operational headaches
    - Dev resources go to increasing sales, usually not improving core platform, leaving Operations teams with not enough tools to do their jobs well
    - Lack of diversity in leadership, especially gender

    Advice to Management

    Listen to your employees, and be mindful about how you treat people.


  9. Helpful (2)

    "If you have good foreign language skills in a language pair they need,, it's easy to get work with them."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Translator
    Current Employee - Translator
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great flexibility, work from home, can take time off whenever you want. If you do good work consistently, customers will often choose you as a "favorite" translator, which means you get first crack at their assignments. I find their ratings system (your "grade" on your work) to be very fair on the whole. The company, of course, loves diversity: its translators work all over the world. So many languages, so many cultures! This company is also a reliable way to get the experience needed to do other translation work.

    Cons

    One downside is the fact that the pay is not great. However, they do all the work getting the jobs. You may also need to keep your schedule very loose; jobs come in at all hours of the day or night. The customer who needs the quick translation could be anywhere in the world, in any time zone. I often work in the middle of the night.

    Advice to Management

    Keep up the good management and the upbeat work atmosphere! There have been some minor wrinkles with the Translators Operations Team regarding the new QA process which can be discouraging, but I trust they will get ironed out in short order.


  10. Helpful (2)

    "Engineering at Gengo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Tokyo (Japan)
    Former Employee - Engineer in Tokyo (Japan)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Gengo full-time (More than a year)

    Pros

    International Environment.
    Passionate group of engineers focused on cutting edge technology.
    Great opportunities to work on a growing dynamic product.
    Fantastic work location.
    Great hackathons.

    Cons

    As with any product with a solid customer base there is some minor technical dept.
    For working in the Tokyo office you must like Tokyo.

    Advice to Management

    Keep hiring great engineers and stay open to trying new things.


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