Gengo Reviews | Glassdoor.ca

Gengo Reviews

Updated 28 September, 2017
26 reviews

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3.1
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Matthew Romaine
5 Ratings

26 Employee Reviews

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  1. "A Good Opportunity for Experienced Translators"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Freelance Translator
    Current Employee - Freelance Translator
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gengo part-time (More than 3 years)

    Pros

    If you are an experienced translator, it's a good opportunity for you to add an extra income stream.

    Cons

    There's no cons as a part-time job, otherwise one language pair wouldn't give you enough jobs.

    Advice to Management

    Hope you find more clients.


  2. Helpful (1)

    "Good experience, not a stable source of income."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    In general, it is a good platform for building experience in translation. There are professional translators who review work and give very good advice for improvement.

    Cons

    The pay is poor and the work infrequent. Overall there is very little incentive to work on the website consistently.

    Advice to Management

    Increase overall pay and introduce a structured system to incentivize work on more technical documents.


  3. Helpful (4)

    "A poorly managed company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations
    Former Employee - Operations
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Gengo full-time (More than a year)

    Pros

    - Motivated, smart co-workers who are passionate about what they do
    - Nice location in Tokyo
    - Good concept, easy to get behind

    Cons

    - Unfortunate management - mostly nice people, but inexperienced and not uniformly skilled to manage
    - COO is the single most terrible person I've ever worked with in my professional career before or since
    - Often there's a mismatch between the strengths of the service and customers sold, leading to operational headaches
    - Dev resources go to increasing sales, usually not improving core platform, leaving Operations teams with not enough tools to do their jobs well
    - Lack of diversity in leadership, especially gender

    Advice to Management

    Listen to your employees, and be mindful about how you treat people.


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  5. Helpful (1)

    "If you have good foreign language skills in a language pair they need,, it's easy to get work with them."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Translator
    Current Employee - Translator
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great flexibility, work from home, can take time off whenever you want. If you do good work consistently, customers will often choose you as a "favorite" translator, which means you get first crack at their assignments. I find their ratings system (your "grade" on your work) to be very fair on the whole. The company, of course, loves diversity: its translators work all over the world. So many languages, so many cultures! This company is also a reliable way to get the experience needed to do other translation work.

    Cons

    One downside is the fact that the pay is not great. However, they do all the work getting the jobs. You may also need to keep your schedule very loose; jobs come in at all hours of the day or night. The customer who needs the quick translation could be anywhere in the world, in any time zone. I often work in the middle of the night.

    Advice to Management

    Keep up the good management and the upbeat work atmosphere! There have been some minor wrinkles with the Translators Operations Team regarding the new QA process which can be discouraging, but I trust they will get ironed out in short order.


  6. Helpful (2)

    "Engineering at Gengo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Tokyo (Japan)
    Former Employee - Engineer in Tokyo (Japan)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Gengo full-time (More than a year)

    Pros

    International Environment.
    Passionate group of engineers focused on cutting edge technology.
    Great opportunities to work on a growing dynamic product.
    Fantastic work location.
    Great hackathons.

    Cons

    As with any product with a solid customer base there is some minor technical dept.
    For working in the Tokyo office you must like Tokyo.

    Advice to Management

    Keep hiring great engineers and stay open to trying new things.


  7. Helpful (1)

    "Learned a lot, but ran out of opportunities."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tokyo (Japan)
    Former Employee - Anonymous Employee in Tokyo (Japan)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Gengo full-time (More than a year)

    Pros

    There were free snacks and lunches on Fridays and Lunch and Learns on Fridays were fun. The vibe in the office is a unique startup in Tokyo to have the Silicon Valley style and they are always trying new things/tech to make work smoothly. Gengo also has paid language lessons (for the first 3 months) which makes sense for a language company.

    Cons

    The transparency could be improved. Glossing over meeting room glass seemed like an odd move. The Lunch and Learns used to be done more by fellow employees but recently changed to outside guests which weren't always as fun as learning about fellow co-workers. The hardest challenge is to reduce the gap in communication between teams which is not always the best.

    Advice to Management

    Gengo has a good product, a good brand, great workers and nice development core. Use these strengths even more to advance the brand further. Your company should give non-active translators non-translation jobs to reactivate them to earn money outside of just translation. Gengo spent money to get them, so why not put them to more work?


  8. Helpful (7)

    "The company lacks direction, heart and soul."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tokyo (Japan)
    Former Employee - Anonymous Employee in Tokyo (Japan)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gengo full-time (More than a year)

    Pros

    - Relatively decent pay
    - English work environment
    - Convenient office location
    - Little to no overtime

    Cons

    - Everything else
    - Management

    The company is run by two friends who seem to be clinging to what Gengo was and not directing it into what it can/could be. The CEO is out of the office most of the days and when he is in, he doesn't inspire the team with his actions/words. He tries to do it through his "fun" activities. Since he is not in the office much, that leaves his buddy and COO to basically run the place. Too bad considering the COO is a walking HR violation who laughs off the inappropriate things he says or does by simply saying "I'm from New Jersey, this is how people behave there."

    Advice to Management

    You had your chance to learn from the outside/investor Japanese sales team that came in and observed Gengo for almost a year. You should have handed over the reigns to them and you two step aside. Since you won't do that, take a look in the mirror and try to grasp why the turnover rate is so high. On paper, the positives listed above would be a dream for almost anyone, it's just dealing with the management that is the mental drain that makes people want to leave. And get some more actionable quarterly goals, not vague hipster-sounding religion-invoking catch phrases like "build an industry-agnostic platform".


  9. Helpful (5)

    "Bad experience overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They pay on time. They give enough time to complete the projects. The idea of the system is quite good.

    Cons

    The reviewers are not fair at all.
    If a customer doesn't like your translation doesn't have to pay for it, however they already have the base from which they may build upon. And they have it for free, which is extremely unfair.
    Rise the reward per word.


  10. Helpful (11)

    "Stay away from this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gengo full-time

    Pros

    well funded
    everyone except management team is nice.
    some benefits/perks are nice

    Cons

    they say they work "silicon valley style", but don't trust them. they only "sillion valley style" going home 6 pm flat, without getting anything done.

    lots of stupid meetings
    lots of internal politics.

    management team have no relevant experience, no idea what to do, no commitment, no effort, no passion, no decision makings, and extremely conservative. they seem want to be paid well and stay where they are as much as they can.
    your hard work never pays off here

    if you are looking for a job here, make sure to ask more details from someone who work/used to work here before you sign anything.

    Advice to Management

    consider all quit at once and hire better management team or sell out the business before it's too late


  11. Helpful (2)

    "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    It's a good way of getting into translation

    Cons

    Infrequent translations, some days are particularly quiet


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