Fluent Home Reviews

3.3

53% would recommend to a friend

(104 total reviews)

Graham Wood

65% approve of CEO

48% positive business outlook

Fluent Home has an employee rating of 3.3 out of 5 stars, based on 104 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Fluent Home employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

104 reviews
1.0
Feb 19, 2015

Worst Ever

Recommend
CEO approval
Business outlook

Pros

It can be fun at times. It's a wild ride, just not in the way you would hope for.

Cons

They will work you to the absolute bone and use every trick to get the last penny out of you. Only the top 10% of sales agents really see any benefits out of this job. Think that's you? Give it a try, but just remember, I would say at least 75% of people that take on this job see no benefit from it when they are done the "season". Hope you like staying in the cheapest motels possible when travelling, and what they don't mention is you will have at least one roommate in your motel room with you. Fun! The managers are extremely moody and will turn on you on a whim, and berate you for failing to make sales. Literally made us work in the worst downpour storm I have ever seen. Last summer, in 2014, when the Prairies totally flooded? When Manitoba was pretty much shut down due to rain? Imagine going door to door in THAT rain storm. Cause we did. No regard for the well being of the sales team, the way they looked at it I'm sure was "well, we might get one sale today out of the team and that's better than none". And yeah, they got two sales. So big win for them. Oh, and the most fun part? Half of every sale you make is designated to what is called your "back end". This is the pot of gold at the end of the rainbow they will dangle in front of you all summer, and when you are ready to quit (and you will be) they will remind you of how close you are to your back end (to half of the money you have rightfully earned). Here's how a sale works - once you get someone to agree to have the security system installed in their home, based upon the package they sign up you now have a set amount of "points" to give to them for their home. So, a door sensor is 2 points, motion sensor is 3 points, etc. Here's the catch - if they have anything above your average sized home, or if they want pretty much any extra bells and whistles, you will go over on the points you have available to give out. So, for every point over your points available, you will lose 30$ off of what you got paid for the sale. Now, what OFTEN happens is you will lose so much, that a 500$ sale got dinged down to say, 250$. But check this out, the 250$ you should have been paid, is your BACK END pay. So, you don't even get that money until the end of the season. Quit before the season is over, for any reason? No back end. Don't meet your seasonal sale quota by the end of the season? No back end. They will tell you this is rare, but I can tell you from working an entire season, it happened to QUITE A FEW people, and it happened to me as well. You only need 55 sales to meet your back end, and the people I saw that didn't make it they made it SO CLOSE but just not quite there. I bet that they have figured out the perfect number to set it at so that you don't quite make it. It's actually VERY possible to make a sale, and through the points system, get paid NEGATIVE money. So say you make one very clean sale, they paid the 200$ up front (activation fee required to be paid immediately or you get dinged on point) and you didn't need to go over on points to hook up their house. This is rare, but it does happen and it's like a blessing from jesus himself when it does. It feels amazing and you really do get paid a lot, it's just so hard to realistically achieve. But ok, next sale, they wont sign up unless you waive the activation, and hook up their garage or something. You went way over on points, so much that you went -50, or even -100 on your sale. So that gets taken off the 450$ you got paid on the other sale, so now because you made a sale, you actually LOST 100$. Why would you even make that sale then, you ask. Well, because it adds to your yearly total to have access to your back end (again, your back end is 40% of your gross income for the summer withheld until the end of the season). So now, you need to make one less sale to be able to get paid what you are owed at the end of the summer. Also, just because you went negative on this, doesn't mean that you wont get paid for it on your back end, if you receive your back end, you will get paid a small amount, but that is months away, your on the road and need money now, and if you dont get your back end, then its literally just you actually paying Fluent 100$ to make a sale for them that they make profit off. It's very common for sales reps on the road to be unable to afford food or to pay their cell phone bill until the next check comes in. Hope you have a credit card with a high limit or generous parents. They advertise very heavily on what the average first year rep makes in the summer, and it sounds amazing. But in the fine print it says "of the top 10% of sales agents". It sounds really good on paper and they are very convincing. Look, this company is greasy, they make it look super cool and try to draw you in with flashy stuff but underneath the core experience of this work environment is grease. It makes a few people pretty well off, and the rest are just made to be suckers. Top management is obsessed with NLP and mind manipulation. Manipulating people is literally their business model. But don't trust me, go work for them and find out for yourself ; )

1.0
Apr 5, 2015
Recommend
CEO approval
Business outlook

Pros

Can't think of any. This company just lies and will toss you out like a piece of garbage.

Cons

where do I start... These guys offered me a job told me to buy a car than go to Edmonton to start working for them (as a technician) I went to three training sessions prior to leaving. So I drove all the way to Edmonton to get sent home one hour into training there.... The reason they gave was that I was too slow in previous trainings.... great so why did I drive from Abbotsford, BC to Edmonton for that!!???? I got like 400 bucks than had to sell my car (I came all the way from China) lost thousands of dollars on these guys. They blow a lot of smoke saying that you will make all this money blah blah but you won't. It is an awful compnay

1.0
Sep 7, 2016
Recommend
CEO approval
Business outlook

Pros

Experience, very little but still some.

Cons

Having been recruited from a previous sales job where I made considerable money and good benefits, I joined Fluent being told I would get full commission and training as expected from most jobs such as this. While working with Fluent for just a short summer, I witnessed them take advantage of multiple employees (at least 3-4) for their cars, money, and contacts. The first manager I worked under stole $80 cash from me before he was fired for a run in with the police, the second "manager" they sent to run the area stole sales from myself and other, and manipulated people on a daily basis. When it came time to receive pay for sales, myself and the other salesmen came to learn that higher ranking managers overrode our pay and took our money, refused to answer for it, blocked our numbers and ran back to Ontario with a summer's worth of salary for multiple people. Sound like somebody you'd like to work for? I thought not.

Viewing 1 - 3 of 104 Reviews

Glassdoor has 124 Fluent Home reviews submitted anonymously by Fluent Home employees. Read employee reviews and ratings on Glassdoor to decide if Fluent Home is right for you.