Bad management, bad wage model, grinds good staff down until they quit.
Pros
Schedule Control was nice, but still thats up to the client and their hours.
Cons
- Need your own car, they compensate mileage but make sure to check government sites about legal minimums because management wont and will always take advantage of your ignorance. - No pay raises, if you want more money sell. Funny thing is you get employees who sell and overstock customers with things they dont need. Customer gets mad, then cancels service or the sale. Technician has his wages garnished the commission value. So its not a raise more of a no interest loan. Constant turn over as a result. - The employee retention is so bad as an Ops manager we are told to keep a "bench" of hires because someone quitting and leaving you high and dry is to be expected. They know the compensation they offer is garbage, They dont care. Goal is to keep enough staff rotating around that services dont get missed. Thats the only priority. - This is an American Franchise. It does not translate well into places they have some modicum of labor practices. Read the employment agreements they offer carefully. They will frequently quote small print in the agreement to avoid taking action against things that negatively impact the staff. - Experience is very franchise owner dependent. Some better than others. No consistency. - Corporate is completely detached from reality in terms of ground level operations. They host quarterly meetings talking about how important consistency is from uniforms all the way to vehicles. They provide neither. The expectation is ops hire DESPERATE people, that magically dont look desperate. - Commission income is extremely variable. Most of the time for a technician it depends how much your operations manager likes you. The more he does the more stops you get (higher value aswell). In worst case scenario you end up making below minimum wage but since the employment is on commission basis they get away with it. Most frequent event is new customer is assigned to the tech thats most sales oriented. He sells that location everything he can, they pass it to next tech so they make more money. What they dont mention is that customer cancels the majority of the repeat revenue services the intial tech sold. So that initial tech gets a fat payday and the one who takes it over gets less and less as they cancel. They frequently mention this as a "good tactic". - No days off. If a customer you service has an issue on the weekend you are expected to deal with it. You are not compensated for this. - No overtime. Prepare for long days. You will not get any support. If you express issue with it, they will replace you.
