Unprofessional Management and Ownership - Repair Technician uBreakiFix Employee Review

2.0
Jul 26, 2022
Recommend
CEO approval
Business outlook

Pros

The repair industry is one I am genuinely excited about, with a lot of potential and things moving in the right direction. Company has core values and a mission I truly believe in

Cons

Got hired in June prior to initial store opening as a normal Repair Technician a month following applying to a Lead Repair Technician listing. Finished initial training and was looking forward to getting certified to get started on repairs but the position slowly moved into keeping the store operating and performing tasks management did not have time to get done (handling store inventory, contacting customers, updating work orders, sourcing parts for repairs, etc). Was let go in July for not meeting performance standards and not progressing in training to which I had not been receiving for some time. The store had one manager and two owners, of which one owner was very rarely present and the manager was romantically involved with store owner and this carried over to the workplace. Overall, it was not a good workplace

Explore other reviews about uBreakiFix

5.0
Dec 5, 2025
Recommend
CEO approval
Business outlook

Pros

I loved working here. So, laid back and wonderful work environment.

Cons

Can't think of any cons.

4.0
Mar 19, 2026
Recommend
CEO approval
Business outlook

Pros

- Fast Paced, plenty to keep even the busiest hands occupied. - Room to learn an industry that will survive for as long as technology exists. - Some experience can translate well in other fields. - Good opportunity to earn commission through sales if requirements are met.

Cons

- If you are ONLY interested in a tech/tech repair focused position, this is not the job for you. Unless you have a decade of experience you will be expected to make sales, bargain for reviews, and go above and beyond at all times to increase store sales. - MASSIVE barriers to earn commissions. - No PTO - No sick days - No upward movement except for extrordinary circumstances. - Falls short of other employers in terms of compensation. - No raises whatsoever once you finish training. - Shady grey-area business practices, straddling the line of breach of contract with partnerships at some points. - You will be asked to lie, mislead, cheat, and manipulate not only customers, but the very partners that keep your stores in business. The partners of uBreakiFix (mainly Asurion) have to constantly update the terms and rules of their partnerships because you are expected to take complete advantage of every single customer that walks in your doors. If you have any sort of moral compass whatsoever, look somewhere else. The best way to survive at uBreakiFix is to KEEP YOUR HEAD DOWN. They don't require experience, but expect to be thrown to the wolves as soon as your 90-days are up. Hit the ground running, keep your head down, and make sure your hands are clean at the end of the day.

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