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      the LEGO Group

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      the LEGO Group reviews

      Not as much fun as the adverts try to make you believe. - Customer Service Advisor the LEGO Group Employee Review

      2.0
      Aug 29, 2025
      Customer service advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay not bad for a bilingual role Trainers on the whole pretty chilled Multicultural environment Free drinks little snacks and cererals in the morning Bonus

      Cons

      Early start. Some team leaders are awkward; while most team members are helpful, some have a serious attitude, others are two faced and will stab you in the back to look good. When the busy season starts no one laughs anymore there's a lot of stress, and if you think it's all about making the customer happy it's not. Priority is how many calls emails chats you deal with per hour regardless of how happy you made customers. No scope for progression or moving to other roles within the company - you're in and out and forgotten about.

      avatar
      the LEGO Group Response
      8mo
      It’s disappointing to hear that you didn’t enjoy working with us. You’ve called out some important points. We’ll make sure we pass this on.

      Explore other reviews about the LEGO Group

      5.0
      Jun 19, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing company, fun teams to work with, very engaging with customers.

      Cons

      Structure of remote not enjoyable. Often thrown into situations in the begining you didn't have the answers to.

      4.0
      Jun 4, 2026
      Lego brick specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Coworkers and Supervisors Great benefits 50% off on discounts on sets

      Cons

      Overworked in the weekends and holidays there was many times where the store was understaffed and we needed more employees to work High School Mentality with some of the employee's people would have clique groups during work Going back to employees there was some employees that were very lazy and or incompetent and nothing was done about it

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