Remote Customer Advisor for my favorite toy company, nothing but disappointment. - Customer Service Representative the LEGO Group Employee Review

3.0
Feb 21, 2023
Recommend
CEO approval
Business outlook

Pros

401k, vacation/sick day hours (40), health inurance, fun remote enviorment

Cons

no room to grow in company, poor pay (15), impossibly to reach upper management

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the LEGO Group Response
3y
We appreciate you leaving a review and sorry to hear that you are disappointed. We will pass on your feedback to the CSE and People teams.

Explore other reviews about the LEGO Group

5.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Store manager is the best manager in any industry I have worked with in over 30 years of employment. LEGO Group takes very good care of their employees with perks, raises, discounts etc. Again a great company with a great manager; this job is awesome!

Cons

Product is so in demand it’s hard to keep hot products in stock disappointing guests.

4.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Great Coworkers and Supervisors Great benefits 50% off on discounts on sets

Cons

Overworked in the weekends and holidays there was many times where the store was understaffed and we needed more employees to work High School Mentality with some of the employee's people would have clique groups during work Going back to employees there was some employees that were very lazy and or incompetent and nothing was done about it

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