Pros
I worked at the store in Downtown Disney, CA and had an overall great experience. The job was exactly what you would expect from typical retail, but with management that would always back you up. They were organized and knew what they wanted. Even when there were so many changes, every employee was well-informed about the change and why it was occurring. Every employee got pre-shifted so that we would know everything that was going on and what our expectations were of that shift. Management was always available and easy to find to help with guest situations. They took employees seriously and backed both the employees and policies up when it came to guests.
Cons
Getting time off was difficult. It was also hard to tell if your time off had been approved as it was all a paper system. They wouldn't guarantee that the time off had been granted until the schedule came out making it difficult to plan ahead. Sometimes got off work late because they insisted on counting everybody's register drawer before you could leave. Schedules weren't automated and so would sometimes come out late.