dedicated to customer service - Anonymous employee solis optics Employee Review

Great customers and neighbourhood.Friendly staff

Poor management practices make this a very frustrating workplace. Leadership does not come from optical or Managing retail backgrounds, which results in decisions that are impractical and disconnected from day-to-day realities. The company feels like it’s run from the “land of theory,” with little understanding of what actually works on the ground. There is also a noticeable lack of diversity, professionalism, and maturity within the leadership team.For those expecting strong leadership grounded in real retail or optical experience, this is not the place.

Great colleagues. Customers very understanding.

Very poor management. Hire management with zero optical experience. Very complicated sales structure and discount structure. Short staffed all the time with no option to hire. Being micromanaged all the time with useless meetings and fireside chats.