Mentalidade de curtissimo prazo, mas salário bom! - Customer Success Manager (CSM) project44 Employee Review

project44 is really investing in AI in a way that actually makes your day-to-day better. You get access to new tools and systems that push you to think differently and work smarter. My manager has encouraged me to find classes and trainings that help me grow, not just for the role but for my career overall. The perks are nice. Free lunch, free parking, volunteer opportunities, and fun events like dumpling-making classes. The culture has improved a lot over the last year and leadership is in a better place. Also, as a parent, the flexibility here means a lot to me.

Turnover is a real challenge. When people leave, things fall through the cracks -- projects and processes they were managing just don't get handed off. It's not always obvious what someone was carrying until they're gone. However, turnover also leads to opportunities. Depends on how you view things.

I've been in People leadership long enough to know the difference between a company that talks about its values and one that actually uses them to make decisions. p44 is the latter, not perfectly, but genuinely. The AI investment here is real: we've put serious resources into training every team member on Claude and AI tools, and I've watched people across functions change how they work because of it. The leadership team is sharp, direct, and willing to be challenged. There's a high-ownership culture that attracts people who want to actually move things, not just manage process. And the market moment is real: supply chain visibility powered by AI is where the industry is going, and we're not chasing it, we're building it.

The pace and the ambiguity are features for some people and dealbreakers for others, and I don't think we're always honest enough about that upfront. This is a company that moves fast, changes direction when it needs to, and expects you to figure things out with incomplete information. If you need a lot of structure to do your best work, this may not be the right fit. We've also been through some difficult chapters over the last few years, headcount reductions that were necessary but painful, and rebuilding trust after those moments takes time and consistency. We're in a new phase now and the possibilities are endless.