Pros
Charles Schwab bought optionsXpress in September 2011. This has lead to the departure of some of the upper management from optionsXpress who have been replaced by Schwab employees. The old opitonsXpress upper management was very numbers focused and did not seem to care very much about the 'little people'. Have seen some positive changes in this area since the Schwab takeover. Time will tell how much it improves. Benefits also improved with Schwab.
Cons
Can be very micromanaged and nitpicked over minor things. For example if you're on the phone with customers, your calls will be randomly reviewed. That's fine. But if the call was good, you gave the person the correct information, etc....but God forbid you didn't thank them for calling, you get dinged on your call review score. It's like you clubbed a baby fur seal or something.
Also have some silly grade school type 'rewards' if a customer just happens to say to someone that they were pleased with how you served them on the phone. The reward is supposed to be a motivator, but it's so silly and minor, it's insulting instead.