Pros
- Salary - Flexible with remote work
Cons
- Toxic work environment - High employee turnaround in CS department - Miscommunication during interview process - Customer does not come first, which makes the job of a CSM rather unpleasant - Extremely manual and processes are long and unnecessarily made difficult - Onboarding wasn't great. You basically will have to read articles, chase behind people to train you on the product, and watch low quality videos. - Resentment across departments makes collaboration very difficult and unpleasant