🚩 Chaotic environment with zero empathy and zero growth. - Senior Guest Experience Agent numa Employee Review

1.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

Friendly colleagues (we are all in the same boat The "idea" of remote work (though the reality is different

Cons

Outsourcing Strategy: The company actively seeks skilled professionals in "cheaper" countries like Portugal or the Philippines to keep costs low, with no intention of offering fair wage increases or career progression. Dead-End Careers: Unless you are based in Berlin, there is zero chance for career growth. You are just a number. Insecure Contracts: Expect short-term, fixed contracts (sometimes only 6 months), providing zero job security. The "Remote" Lie: They advertise remote work, but it basically means "home office in your country." The promised "2 months of working from abroad" is tied to KPIs that are impossible to reach because the teams are constantly understaffed. Toxic Leadership: Management shows zero empathy and lacks basic leadership skills. It’s a chaotic environment where employees are pressured to hit unrealistic targets without the necessary support. Constant Understaffing: You will always be doing the work of two or three people, making it impossible to meet the performance metrics required for any benefits.

Explore other reviews about numa

5.0
Nov 30, 2023
Recommend
CEO approval
Business outlook

Pros

- Strong company culture where your ideas matter and make a direct impact on the outcomes of the company - Approachable leadership that cares about the success and development of each individual - Ability to work and collaborate cross vertically with individuals who are equally passionate about what we do and what we are trying to achieve as a company

Cons

- With any startup you wear a lot of hats and don't have just one job. You need to be a passionate, self starter if you want to see professional growth

3.0
Aug 25, 2025
Recommend
CEO approval
Business outlook

Pros

Great Product and good growth mindset for the company.

Cons

Poor training and leadership in certain departments.

1
avatar
numa Response
5mo
Thank you for sharing your feedback. We’re glad to hear you appreciate Numa’s product and growth mindset. We are committed to supporting our teams and continuously working to ensure employees have the guidance, resources, and support they need to succeed. We remain dedicated to doing our best as the company grows. Best, The Numa Team
See reviews by: Helpful|Rating|Date|All