Aug 22, 2017
Anonymous employee
netPolarity Response
8yThank you for your review. I am happy to hear that you expect me to respond; I take the time to do this to encourage feedback.
It’s widely known that we hire anyone who is competent and well-spoken, as you put it. We require zero experience. At entry level, we have no way of predicting who will be a good recruiter. We hire at entry level, we pay at entry level -- with the expectation that with the training we provide, a good recruiter will emerge with the necessary skills to gain substantial income through placements.
Reading your review, it is evident we need to do a better job educating our trainees on business basics. It is mathematically impossible to “make money off you.” On the contrary, it costs money to hire and train new employees. In business, we call this an investment.
We make this investment recognizing that only a small percentage of those we hire will turn out to be a good recruiter, but we take the risk in hopes of finding that “diamond in the rough” -- the high performing recruiter who will yield results.
I also learned from your review that we have to address misinformation among our employees. We have never fired an employee for voicing an opinion. On the contrary, one of the greatest challenges we face as a growing organization is getting our employees to communicate with us. What saddens me about reading Glassdoor reviews from former employees is that I wish they had given their feedback while they were with us, rather than after they leave. I respect our employees’ opinions – whether or not we agree, I value their conviction and willingness to speak up to make things better. On the other hand, employees who talk negatively in the background or hide behind social media bring only drama, not the positive changes they claim to want. Behaviors as such do not align with our values and detrimental to our business success.
That said, we do terminate non-performing employees. This is no secret, and comes as no surprise. We lay out clear expectations from the very beginning and the entire time an employee is with us. We are often criticized for our focus on metrics, but we cannot afford to retain non-performing employees. As you make your way out in the real world of staffing -- corporate or agency -- you will find that one hire a month is chronically below standard for a recruiter.
Thank you very much for your review. I hope that my response helps you make sense of the real world.