Feb 21, 2018
Anonymous employee
mGage Response
8yWe are disappointed to hear you are unhappy in your role at mGage. We feel it is important we address your comments as many are factually incorrect. Therefore, we respond accordingly below.
Firstly, the issue of staff turnover. In your review, you note you do not know the reasons why people have left mGage. These reasons are many and varied and a degree of staff turnover is to be expected at any organisation. Whilst we are sad to see some people exit the business, we believe the growth and progression of the Company depends on having the right individuals with the right skills in each role, and at times a degree of turnover is helpful to ensure we achieve this.
You also make the comment “the feedback you get from people is senior management in North America are quite dictatorial.” Sometimes “dictatorial” can be confused with “accountability” – all senior managers, both in the US and the UK, are held accountable for delivering the objectives of the business; individually and collectively as a team. Accountability goes both ways – employee to manager and manager to employee – and it comes down to communication.
There are many avenues for staff to communicate and provide feedback to the Company both formally and informally. We hold a monthly EU all hands and regular all company meetings, we frequently ask employees for feedback (via surveys for example), but above all we work in open plan office and all members of the management team – both UK and US based - are available to discuss areas of concern at any time.
Finally, we would like to respond to your comments regarding the bonus scheme. We operate a discretionary bonus scheme for all non-sales employees, by nature of a discretionary scheme, bonus payments are not guaranteed. However, we would like to formally note here, we are very pleased to report mGage has paid 100% bonus to all eligible employees for the past two financial years (FY2015, paid in 2016 and FY2016, paid in 2017).