decent option for uni graduates, underappreciated role - Tech Team irwinSolutions Employee Review

- consistent hours - well organised - valuable customer service experience

- overly KPI focused - repetitive tasks

Coworkers are friendly, shifts are given consistently and regularly, hours are decent, and not working weekends is a bonus. Employees also receive sales and vocal training; more senior employees receive minor administrative training.

Strong emphasis on KPI's, there is a literal leaderboard tracking employee output, managers are 'results first over people', the work is incredibly mundane and mind-numbing. If you don't meet daily KPI goals, you go home feeling awful, not to mention the desks and office facilities are very basic and is not conducive to workplace satisfaction. Additionally, the company advertises 'opportunities for advancement', but these opportunities rarely arise, and involve taking a pay cut as you transition from casual to part-time. Employees are also given designated break and lunch times; you cannot go outside of this window without receiving significant criticism. Employees are treated like school students, not as equals with different responsibilities. For the uni students that may be enticed by their seek ad: - If it is proffessional experience you are seeking, please try landing an internship in your related field before accepting a job here. You will not gain any valuable skills aside from communication and sales. - If it is part time work you are seeking, please work in a pub, cafe, rsl club, retail, literally anything else. Spend your formative years in workplaces that are fun, which this place is not.