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      impact.com

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      impact.com reviews

      Great People and Product, Failing Leadership Culture - Anonymous employee impact.com Employee Review

      2.0
      May 28, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The People: The day-to-day team is easily the best part of this company. Middle management and individual contributors are incredibly smart, empathetic, and wonderful to work with. There is a genuine sense of camaraderie at the ground level. The Product: You are working on something truly viable. The product is incredibly solid, has great market potential, and is something you can actually feel proud to build and support. The Perks: Unlimited PTO and a hybrid office are massive benefits that are genuinely respected by your direct peers and managers, allowing for some work-life flexibility if/when you can grab it.

      Cons

      Directionless Senior Leadership: Executive leadership is a complete mess. They are chronically misaligned and seemingly incapable of agreeing on a unified strategy. As a result, priorities shift constantly, pulling teams in entirely different directions and constantly piling on chaotic, reactionary work. Culture Shift: While the company loves to preach a healthy, supportive culture, the reality at the top is the exact opposite. Management by Fear: The newest member of the senior leadership team is actively destroying the company culture and morale. They choose to lead through intimidation and dishonesty rather than inspiration and transparency. It has created a toxic ripple effect that is rapidly burning out the middle management layer.

      avatar
      impact.com Response
      2d
      Thank you for taking the time to share such thoughtful feedback. We're encouraged that you highlighted the strength of your colleagues, the quality of our product, and the flexibility our teams work hard to provide. At the same time, we're taking your concerns seriously. Alignment, transparency, and culture are critical to building a company where people can do their best work, and it's clear from your experience that we still have work to do. While we may not agree with every characterization, we recognize the importance of listening to consistent themes, learning from them, and continuing to improve how we communicate, lead, and support our teams. We appreciate your contributions and thank you for this feedback.

      Explore other reviews about impact.com

      5.0
      Jun 1, 2026
      Business development manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits. Great product/ company. Supportive environment. Flexible work schedule. Hire within and want to promote and give raises. Free lunches. They do a lot of employee events. The culture is really great and my work/ life balance has never been better.

      Cons

      Some teams have to go in 3 days

      avatar
      impact.com Response
      2d
      Thank you so much for this review. We appreciate that you are finding a solid work/life balance and agree the culture is strong. Thanks for all of your contributions to the business.
      3.0
      May 6, 2026
      Business development representative (bdr)
      Recommend
      CEO approval
      Business outlook

      Pros

      The culture among peers is great. People are very friendly and it's a pretty solid work life balance.

      Cons

      Managers are unqualified and unhelpful, treat people like cogs in a machine and will never take responsibility, will always push down to the people below them. They will speak to you like a politician and never give any helpful advice.

      3
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