Pros
-some genuinely nice and helpful staff empathetic to you because they've been through it all before
Cons
-lowest wages in the industry -training is a joke, less than 2 weeks before you are literally dumped on the phones with no support. this includes new employees with no previous IT experience that iiNet were still for some reason more than happy to employ -Senior CSR's have an attitude of "I've already done my time here, i don't need to help you". Will frequently refuse to do their stated duties such as taking escalations -The most abusive customers I have ever dealt with -Pathetic internal processes, front line staff have no better contact with harder to reach departments than the customer does leading to ridiculous waiting times for services and proper resolution of problems -Completely robotic management style : reach your KPI's or get out -Severely outdated and buggy internal systems make each task take twice as long as it should -Too many externally hired Managers with no experience in IT and no knowledge of how the systems work