Pros
- A good place to gain experience with a variety of various gear and monitoring systems, including optical equipment - A real "in the trenches" experience working in a NOC / call center environment - As stated in some other reviews, each shift is a close-knit group that works well together
Cons
Toxic management: NOC managers stay behind closed office doors all day on first shift and are completely unavailable to second and third. Employees are not informed of major changes or newly onboarded customers until the day they go live. Concerns and suggestions are often received with hostility and mark the employee as a problem. Weekly team "meetings" are often an hour of the team sitting in silence listening to a litany of the mistakes made that week, with 5 minutes at the end given for "questions". The HR dept. is ruthless and exists solely to protect the company from its own employees. Do not expect mercy in any regard. Salary is the absolute minimum they can get away with paying. Pay raises are excused away and delayed as long as possible. Awful home-grown monitoring and ticketing systems that have not aged well and no longer fit the sheer amount of business the NOC handles