All 5 star Reviews Are Fake - Software Engineer iHerb Employee Review

1.0
Jun 19, 2020
Recommend
CEO approval
Business outlook

Pros

- mediocre benefits - okay 401k match - good pay

Cons

- Work life balance is as bad as you can get. Expect 60 hour work weeks and to work on weekends. Management is always injecting items into the sprint. There is like decades of technical debt that you need to untangle. The website goes down on a daily basis. You are on call 24/7/365. - Every single team lacks resources, each team member does multiple jobs. - Family owned business, a lot of executives are some how related to the owner. - Too many cooks in the kitchen. Management is always trying to cut costs. There are many offices where labor is cheaper. Not necessarily bad but a lot of lost knowledge. Everyone is trying out their own ideas without much coordination or testing. So stuff can break because another team made a change. You won't know that because obviously they will be sleeping when you arrive at work. - Many developers are asked to use a chromebook for development. - They use fragile and scum processes. - You will get like 10% of the bonus they offer you or none. - It is dubious whether or not they will pay their phantom stocks ever. This year they just decided they aren't paying them to vested team members.

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iHerb Response
5y
Thank you for your constructive feedback. It’s important to us that our team members feel heard, happy, and accomplished. Our managers are open to suggestions and we recommend speaking with your direct manager about any ideas you might have to help foster better communication between teams. All current employees should receive updates on all of our programs, including bonuses and phantom shares. If this has not been the case for you, we recommend reaching out to your direct manager or the HR team.

Explore other reviews about iHerb

5.0
May 16, 2026
Recommend
CEO approval
Business outlook

Pros

Great people to work with.

Cons

Sometimes communication is lacking or gets changed.

2.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

iHerb pays 100% of medical benefits for you and your immediate family. They are generous with vacation accruals. Salaries are generous.

Cons

The company continues to operate with a small-business, "mom-and-pop" mentality despite its growth. Leadership is highly centralized, with most decisions driven by the CEO. Employees often perceive that those who are not viewed favorably by leadership are eventually managed out of the organization. There is a culture of fear around speaking up, as many employees worry about potential negative consequences to their employment. Favoritism among leaders is frequently observed, and advancement opportunities can be limited for individuals who are not part of the preferred inner circle.

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