-Poor Salary. 4k less that the avarage salary paid for a Team Leader in the UK.
-Constant pressure and unachievable targets.
-Dont care about its people.
-Consistently poor, reactive and badly thought out communication. No foresight given to TL's on new processes, which are instead messaged directly to agents, which result in all out chaos.
-Their Core Values "Kind, Honest, People" is the total opposite of how Go Centric treat their staff.
-Looking after 2x teams most days (30+ agents).
-No Progression.
-No job security. Redundancy threat is always there due to the amount of contracts they lose (*2 so far in the last 6 months).
-Your contract is not worth the paper it's written on. You can be let go in an instant.
-Never thanked, never recognised and success never celebrated, (*Not once has a "thank you" or "Well done" been given to all staff directly from higher management in over a year) . Dont get me started on their (every 6 month) excuse of an awards show where around 4 out of 600 staff, get a A4 certificate of nothingness.
-Ridiculously high staff and TL turnover.
-Mental health. They talk a good game but are never accomadating when someone is actually suffering.
-No sickpay
-No OT for Team Leaders, and we don't get time back when held back at night.
-OT for agents is always standard time, no extras.
-Shifts changes are non stop with very little notice
Unfortunately this list could go on and on.
