Toxic culture, constantly asked to post positive Glassdoor reviews - Anonymous employee elder Employee Review

Thank you for your feedback and we are sorry that you feel this way. Like any fast scaling business, Elder is constantly adapting and we are entering a new phase of leadership and people development. While change can sometimes feel painful, we are proud of the way that our team is handling this transition. As you know, we added five new junior leadership roles to our Customer Account Management team with the specific aim of improving leadership, progression, training and line management. One of these roles is solely dedicated to training & development so please do take the time to let them know about your training needs if you haven’t already - I know that they will be keen to hear from you. We are always looking to develop talent but I would like to clarify one point that you raise on promotions whilst on probation. As a matter of policy, we do not promote members of staff who are still on probation. Any such occurrence would happen on a very exceptional basis and with a view to offer growth opportunities to exceptional talent from within the company. Please speak to your line manager if you would like to clarify this point further. To your specific point on pay, our compensation strategy is very standard and is based on fair and equitable total reward (base, incentive, equity for all), at the market rate. Across industries, market rates differ per function and are at no point a reflection of a team’s value. The support the Customer Account Management team offers to our customers and their carers is exceptional and we celebrate and recognise this in every way. It is disappointing to see your perspective on the quality of care. We receive consistently positive Trustpilot customer reviews and Carer NPS scores and our teams support our carers in finding work throughout the country. Finally, we don’t force staff to write reviews but ask for and welcome all feedback, whether it is positive or pointing out areas where we can improve.