Company changed ALOT and not for the better - CSM Manager eTailPet Employee Review

2.0
Feb 16, 2026
Recommend
CEO approval
Business outlook

Pros

In the early days, before the company was acquired by private equity, it was a fun and fast-paced environment. Although it could be stressful at times, I believe that experience significantly contributed to my current success in my job. The leadership team, composed of strong female leaders, worked diligently to identify each employee's strengths and place us in roles where we could excel. While this might sound overly sentimental, they were actually quite tough and taught me how to use my voice and advocate for myself.

Cons

After the acquisition, the company underwent a complete transformation and lost sight of the customers' needs. All the female leaders left, and the organization was consolidated under another "sibling" organization run by men in Utah (draw your own conclusions). This shift resulted in a lack of female leadership and created a "bro culture" that felt cult-like and was characterized by mediocrity.

Explore other reviews about eTailPet

5.0
Aug 3, 2022
Recommend
CEO approval
Business outlook

Pros

This is hands down the most welcoming, accepting and compassionate company I have ever worked for. You are not treated like a number, but instead valued for your individuality and uniqueness. I am so proud to work for a company that truly cares about their both their employees and their customers.

Cons

This is a start-up environment, and that's not for everyone.

1
3.0
Nov 29, 2023
Recommend
CEO approval
Business outlook

Pros

eTP was a great place for people to get noticed and advance that came from non traditional backgrounds. It was a start everything was high velocity given the nature of the technology and limited funding. The interview process is transparent in that the leadership tells you straight up what to expect. Overall, the elt team believed in their people and those who wanted to move up were rewarded.

Cons

The company was acquired in 2022 by private equity and a result s the senior female leadership left. The new company did not understand anything about our customers or how we work and changed everything for the worse. Additionally they significantly cut our headcount and overburdened everyone with even more work without resources. We had less than 20 employees and this got cut to under 10 for a POS company. The new company has no women in leadership and is mostly white men.

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