Moving Forward - Account Coordinator ePromos Employee Review

Working at ePromos has been a really positive experience. The company fosters a supportive and collaborative culture where team members genuinely want to see each other succeed. Leadership is approachable and transparent, and there’s a strong emphasis on communication and alignment across teams. One of the biggest pros is the opportunity for growth and ownership. Employees are trusted to take initiative, contribute ideas, and make an impact, which creates a motivating and empowering environment. The company is also very client-focused, which keeps the work dynamic and meaningful. The team culture is inclusive, energetic, and driven, making it a great place to build relationships while growing professionally. Overall, it’s a place where hard work is recognized, innovation is encouraged, and people feel valued.

Medical insurance premiums are a bit high, but insurance for most companies are the greatest right now.

Fully remote so at least you’re not wasting your time commuting to this place

It’s difficult to know where to begin. At a high level, the organization presents itself in ways that are not reflected in its internal leadership structure or day-to-day operations. Leadership lacks diversity, and there were instances where inappropriate comments and behavior at senior levels contributed to the loss of strong talent. Operationally, the company functions in a constant state of reaction rather than strategy. There is little long-term planning, frequent and abrupt pivots, and minimal communication when decisions are made. As a result, teams are often left scrambling without clarity, leading to inefficiency, wasted effort, and frustration. The work environment is highly siloed and cliquish, with limited cross-departmental collaboration or shared understanding of how individual roles contribute to broader organizational goals. Many employees are left simply executing tasks without context or alignment. In hindsight, I wish I had paid closer attention to the consistently low Glassdoor ratings, as my tenure at ePromos closely mirrored other current and former employees’ negative experiences.