Terrible - Employee eLuma Employee Review

1.0
Jun 10, 2023
Recommend
CEO approval
Business outlook

Pros

Option to work from home

Cons

This is by far the most mismanaged and bizarre place I have ever worked. Managers are not team players and do not treat their employees as equals - there are clear favorites. Also, many employees put the CEO on a pedestal as if he’s the greatest thing to ever exist, it’s very odd. Eluma does nothing to improve or encourage their employees. Expectations are very unclear yet you are somehow expected to know what is required of you. If you do decide to interview here I encourage you to ask the following: How do you set your employees up for success? How are goals set and how is performance measured? How is eluma supporting DEI initiatives? How was the previous person in this position successful?

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eLuma Response
3y
Thank you for taking the time to leave feedback, I truly do appreciate it. We are constantly working to improve the clarity of our communication and the clarity of our expectations. We've made improvements in what information is shared at our monthly all-hands meeting, what information is shared at our bi-annual company/department defining objective review, and what information will be shared at our upcoming annual summit. We understand giving feedback can come with feelings of discomfort which is why we also allow employees the opportunity to anonymously provide feedback through bi-annual eNPS surveys, quarterly employee wellbeing surveys, and an always-available anonymous feedback form. In addition to that, I personally and professionally give my guarantee that anyone is safe to come and speak with me at any time without fear of retaliation and a promise that I will maintain confidentiality to the utmost best of my abilities.

Explore other reviews about eLuma

5.0
Aug 14, 2025
Recommend
CEO approval
Business outlook

Pros

Make your own schedule, flexibility

Cons

Software dated, some difficulties with school connections

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eLuma Response
8mo
Thank you for your 5-star review and for sharing your experience as a contractor with eLuma! We’re so glad to hear that the flexibility and independence were valuable to you. We also appreciate your feedback on software and school connections. Our team is continually working to improve these areas to make the experience even smoother. We’re grateful for the work you contributed and wish you the very best in your career journey!
2.0
Apr 13, 2026
Recommend
CEO approval
Business outlook

Pros

Pros Timely pay including pay for indirect time; access to a variety of testing materials

Cons

Poor to no communication regarding contract renewals; weak on-site communication. Unfortunately, from personal experience, eLuma has weak communication with contractors regarding on-site issues as well as contract renewals. If they are not renewing your contract, they may not tell you (which was my case) and instead, when you inquire, you are just told "schools are signing late this year," completing evading what is going on. There was an instance of another remote therapist being assigned to the school on the same day, the same time, and using the same room as I was using which reflects poor communication with the site to manage this situation appropriately.

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eLuma Response
1mo
Thank you for sharing your feedback. We take clinician communication seriously, and we're sorry your experience with contract renewal and on-site coordination didn't reflect the standard we aim for. We've been actively improving our communication protocols around scheduling and renewal timelines heading into the next school year. We wish you well in your career.
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