Strong Leadership and a Thriving Culture in a Scaling Business - Anonymous employee eLocal Employee Review

It was a good experience

Could have been a bit more defined of an experience

Can work remote Decent benefits and 401k match

What was once a strong place to work has changed significantly as the company scaled. Following rapid revenue growth and client expansion, product quality and overall experience appear to have declined. Leadership seems heavily focused on increasing call volume and revenue, often at the expense of long-term product stability and effectiveness. There are frequent operational changes that introduce additional layers of process and approval, making it more difficult for Account Executives to work efficiently. The constant shifts create confusion and can slow down execution. There is also ongoing friction between Operations and Customer Success, which seem to have overlapping responsibilities and competing priorities. This dynamic can make collaboration and accountability challenging. Compensation has also shifted considerably over the past couple of years, with meaningful reductions to commission structures that have lowered overall earning potential. As company revenue continues to grow, these changes have created concern among employees about alignment between company performance and compensation.