Product and leadership are crumbling the company - stay away - Senior Customer Success Manager dotdigital Employee Review

Interview process, onboarding and hiring on have been a breeze. Was fortunate in that my onboarding synced up with the North American SKO, allowing me to immediately meet 80% of the employees I’ll be working with (primarily remotely). Can’t ask for a better way to start and begin engaging. Everyone is extremely professional AND easy to get along with. Teams have a wealth of knowledge and there seems to be little to no gatekeeping which for me: new to the industry and job role is highly appreciated.

Have not had a negative interaction or gripe yet. First remote role so this is a learning experience.

- Support team was terrific, professional responses, tight KPI’s, great manager. - Sellers were invested in helping the greater good, and were helpful post-sale.

- The Americas region needs stronger leadership. Unless you worked at whatever company that crew came from, they simply aren’t curious about the perspective of the teams beneath them. And the product at the moment isn’t competitive, so there’s a ton of perspective that could be so valuable for them and so motivating for employees to take part in. - Too many directives and not enough development and coaching. Spend half as much time making Docs and talking AT employees about yet another process. Ask them their understanding of it. If something goes wrong, ask them why it did and what they could do differently and have a conversation. You might learn more about the employee and their perspective that makes everything better. - Deliverability could be much more impactful for the company if they dropped this notion that they’re unreachable or unable to help customer facing roles learn how to monitor and make deliverability more successful.