Run. Avoid at all cost. - Customer Success Zinier Employee Review

1.0
Jan 11, 2021
Recommend
CEO approval
Business outlook

Pros

Technically they are well funded.

Cons

Founders will cut you the moment you stop benefiting them personally. I witnessed the highest turn over across the entire company. In ever department. We landed amazing folks from top tier companies in the bay only to fritter their talent away with a virtually unusable platform. No sales support. No standard implementations. No out of the box features. Missed SOW requirements. Implementations that never got off the ground. High amount of churn followed by regular resignations of senior team members. This company is going no where. They have done two MASSIVE rounds of layoffs in the last 3 months as a way to stop the hemorrhaging. Very few people who built the company remain. Only the "bros" that were brought in to "right the ship". However, the "bros" have done nothing of the sort. There is a real culture of fear with the few people who are left. Every one asks "when is the next round of layoffs" and leadership continues to say "we're better, we fixed it" There isn't a single person in the org that understand the industry they are in. They all have either left of were laid off. They even brought in expensive "consultants" to "fix" the process. That process completely ignored the customers. Ignored the teams in charge of the customers and continued to amplify "process" over "success". Consultants are no longer with the company as well.

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Zinier Response
5y
Thank you for sharing your perspective. While we can’t agree with your statements, you’re right that we have made significant organizational changes during the pandemic - both reducing headcount to streamline specific functions and bringing on new team members from the field service software industry. We’ll be the first to admit that we’ve had to quickly adapt and pivot. We believe in our technology and team and are focused on customer success and growth in 2021. We wish you the best in your future endeavors.

Explore other reviews about Zinier

5.0
May 16, 2026
Recommend
CEO approval
Business outlook

Pros

I have been very impressed with the recent steps taken to bolster the team and the foundation. There seems to be a very positive momentum and I can see the maturity curve.

Cons

We seem to be in the middle of the scale up storm. Prioritization will be key.

1.0
Nov 17, 2025
Recommend
CEO approval
Business outlook

Pros

The base salary and bonus they offer you before they lay you off within 6 months

Cons

Have no idea how the CEO of this company is a CEO for ANY company. He is less knowledgeable than the SC's on his own solution. They promise you a certain amount of money for bonuses and then never pay them out. The management here is very unprofessional with extremely poor leadership skills. Within the first week of working here, they FORCED us to give them a 5 star review on Glassdoor. Insanity. I do NOT recommend working here, ever.

5
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