Pros
Products which are just about better than the competition. There are still a few decent people to work with ( but they keep leaving )
Cons
Sales make up the financial improvments a new customer can get. Then CS get blamed when the customer doesn't realise the improvements and leaves. Recruitment is now focused on getting the cheapest, not the best. Penny-pinching aproach to expenses. No longer treated like adults, but have to justify every coke and bottle of water. Expense payments get withheld every month. Bonus plan constantly changing. Need to work harder to get less and need to fight to get paid what is owed. No product innovation, just reheating stuff from 5 years ago. No real company growth - as one customer joins another leaves. Benefits & perks are a long way behind the market.