Oversold - Customer Care Zilingo Employee Review

They tend to hype up and oversell the role, came in with high hopes of career growth and expansion but the business model keeps changing. Your role can quickly change to a different model very frequently, such as B2C then B2B, then Fintech, SAAS. No real management or structure. Lots of politics and the appraisal process doesn't make sense - takes 2 months to have an appraisal, which you score yourself but have no goals set prior, or one-on-ones to discuss performance.