Solid claims review system that could use some upgrades and have a better flow.
Cons
They say they are transparent but in reality they only share what they want you to know and then blindside you with multiple changes/additional work. Major inconsistencies with QA and unrealistic expectations from upper management.
Zelis Response
9mo
We continue to examine the needs of our workforce and initiate feedback loops to discuss associate concerns and possible areas of improvement.
Thank you for taking the time to provide feedback – we take all of our comments seriously and we truly appreciate it. If you have specific concerns or questions, please feel free to reach out to us directly. We are all ears.
Strong benefits package, including good health insurance and a solid bonus plan. The team itself is a highlight — great coworkers who are easy to work with. Leadership is also actively working to improve internal systems and workflows, which shows a commitment to ongoing improvement.
Cons
The work environment can feel chaotic and fast-paced at times, with testing environments that are often unstable. Ownership of certain tasks or systems isn't always clearly defined, and documentation tends to lag behind, making it harder to stay aligned.
Zelis Response
2d
We appreciate your recognition of the efforts our leaders are making to improve systems and processes as we continue to grow.
We also understand that growth can sometimes bring challenges, including evolving workflows, documentation, and system stability. Your feedback is valuable and aligns with areas where we're actively focused on driving improvements. Thank you again for your contributions and for sharing your perspective.