employer cover photo
employer logo
employer logo

ZIM Integrated Shipping Services

Engaged employer

The Z Factor - Customer Service Representative ZIM Integrated Shipping Services Employee Review

5.0
Aug 17, 2021
Recommend
CEO approval
Business outlook

Pros

ZIM has a slogan called 'The Z Factor' which is all about what sets this company apart and makes us an outstanding shipping line for our customers. But this company is definitely set apart and outstanding in how they treat their employees. I have been with ZIM for 3 years now and have had a wonderful experience. Every one of my managers have been supportive, helpful, knowledgeable, caring, and kind. The leadership at ZIM consistently makes a concerted effort to ensure their employees are heard, recognized, and appreciated. This is a great place to work!

Cons

There are very few complaints I would have about ZIM. Really only two come to mind. The first is that it can be difficult sometimes to get people in different departments on the same page, but I think that is understandable. The second is a bigger, broader worldview conflict that I think I would have with most companies today. Because I am a Christian, my beliefs about what is right and wrong and what should be promoted and not promoted are different than most people in America today, including most companies.

Explore other reviews about ZIM Integrated Shipping Services

5.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

Employees are very understanding of new hires and do their best to help. HR helps a lot with the intern program, and it is very helpful.

Cons

Early on it takes a couple days to receive access to all applications. I understand that it is hard to have that all ready, but it would be helpful.

avatar
ZIM Integrated Shipping Services Response
2w
Thank you for sharing your feedback with us. We are happy to hear that in general, you have a good experience at ZIM. We are following our business strategy and constantly investing resources to upgrade our systems. Please know that you can always reach out to your HR manager for any concern.
2.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

Stable company that is easy to manage. Work life balance is great

Cons

Management through and through. Working in the US for an Israeli company is not like working for a US company. Simple as that. Pay is poor Micromanagement and reporting Old school in the worst ways

avatar
ZIM Integrated Shipping Services Response
2w
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience. Our goal is to create a supportive and transparent work environment where every team member feels valued, heard, and empowered to grow through our various development programs. To help us address your concerns more effectively we would appreciate if you could share more details directly to: global-recruitment@zim.com. Your insights are invaluable in helping us make ZIM a better place to work.
See reviews by: Helpful|Rating|Date|All