Shady company - Customer Service Specialist ZEN.COM Employee Review

2.0
Mar 29, 2022
Recommend
CEO approval
Business outlook

Pros

professional and organized, colleagues are helpful

Cons

-management and hr are terrible -customers got their accounts locked for fraud or have their money lost in transfer all the time and I mean all the time. Now I’m not sure if people were actually doing fraud but I’m almost positive when their money supposedly got “lost in transfer” (we were told to blame it on the receiving bank) that zen was just keeping the money.

Explore other reviews about ZEN.COM

5.0
Oct 24, 2025
Recommend
CEO approval
Business outlook

Pros

It is ok for students, who want to learn about finances, and good for IT and financial analysts.

Cons

Shift work what was the worst

4.0
Sep 2, 2025
Recommend
CEO approval
Business outlook

Pros

Remote work and nice people

Cons

Could be better pay for sure

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