The worst workplace ever - Customer Service Representative YourHero Employee Review

Thanks for taking the time to share this feedback with us. We are very sorry to hear about your experience while working at YourHero. We value all of our current and former employees' feedback, it helps us make YourHero a better company for everyone! In YourHero we base our success on our strong culture and our great product, but sometimes we might get it wrong. In terms of getting some facts straight though, it is important to mention that the number of people who grow their career in YourHero is super impressive and the list is long. We always prioritise growth from within and at least 60% of people holding a manager position in the company right now, have started in lower-level positions or as interns. We are sorry if you didn't get a chance to grow your career in YourHero and we acknowledge that there were some issues with your direct manager that may have affected your overall career trajectory in YourHero. Perks & benefits such as private insurance, online courses & seminars reimbursement, yearly budget for YourHero services and fresh fruits and snacks at our offices, are offered to all our employees, and were also offered during your time with us. We are constantly trying to find ways to decrease the stress associated with the job and over the past months there have been some changes that bring us to the right direction. For example the hybrid-remote working model is offered to all employees after the Covid era. According to our engagement survey results, most employees enjoy the frequency of our employee activities which we always try to do during work time when the type of activities permit it. Following feedback we have received from our team members, participation in activities is optional. That being said, doesn’t mean that there is no room for improvement. Although we do feel slightly disappointed because some of these issues were not highlighted during your exit interview, we would be happy to learn more about your perspective. If you’d like to continue the conversation, feel free to contact me directly at jasmine@douleutaras.com to discuss anytime. Best of luck in your career!