Very repetitive and unfulfilling - Anonymous employee Xplor Technologies Employee Review

1.0
Mar 30, 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The support team members on my level were mostly kind and helpful. Adequate training was provided. Very understanding and accomodating when leave was needed urgently or unexpectedly.

Cons

Managers and recruiters lied during interview process which resulted in me accepting a job I specifically did not want to do because of what I was told. Extremely repetitive. The products are simply not good so you spend all day ‘fixing’ the same issues for customers over and over again and even when you pass on these trends, nothing seems to happen. Employees were made to sacrifice their lunch break one day a week (which they aren’t paid for) to have a team lunch via webcam which was awful. What management say and what they do changes day to day. After being told the job was not about taking the most calls per day, it quickly became all about that number but they still claim it ‘isn’t a call centre job’.

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Xplor Technologies Response
4y
Hi there, We appreciate that you took time to share your feedback and are glad to hear you enjoyed the people you worked with – we think we’ve got some of the best people working at Xplor! We’re sorry to hear though that there were some parts of working at Xplor you didn’t enjoy. Xplor has grown by acquisition and we’re proud of the incredible products that help our customers grow their businesses and spend more time with their clients. In recent months, we’ve taken time to get our product roadmap right, listening to customers, the industry and Xplorer feedback, so that our products meet the needs of our customers now and into the future. We need to make sure we communicate clearly about these plans, so that Xplorers working on these products know that things are being done to constantly improve, while acknowledging the challenges that exist too. Thanks for your feedback about the onboarding process. We’ve been working to improve this and are about to launch the first phase of our global onboarding process, so that every new Xplorer gets the support they need. This includes having all our resources in one simple learning path on Udemy and a buddy scheme to help get connected in Xplor quickly, along with many of the other things you’d expect for a great onboarding. Our purpose is to help people succeed, and one of our goals is for Xplor to be a great place to work. While we’re still a young company and growing fast, your feedback is incredibly helpful as we keep making Xplor a better company. We wish you the best in your career and thank you again for sharing your experience on Glassdoor. Thanks. Stefan Welack Global Talent Operations Lead

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Apr 28, 2025
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Pros

Love working remote, Lots of support.

Cons

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2.0
Jun 30, 2026
Recommend
CEO approval
Business outlook

Pros

I still get to work with the team I was acquired with (those who weren't unceremoniously canned at least).

Cons

-Insists on a hyper rigid corporate model, and it shows everywhere. In product development, leadership, HR. There's so much bureaucracy and rigidity in getting an answer to anything and all it means at the end of the day is that everyone you go to for help or clarification will pass the buck to the next guy. -Zero regard for employees as people. These people are cheap cheap cheap. It shows in salaries and benefits (worst US medical premium coverage I've ever seen), but also in subjecting employees to using terrible outdated tools, and in laying people off at a moment's notice with no regard for them or the workloads of those left behind. HR/People team where it seems like nobody knows what to do or how to help; everything is someone else's job. -It is a mess internally. It's a company made up of 20+ other products/brands, and nobody's talking to each other because nobody even can talk to each other. Everyone's on different systems, different payroll, different Slack, different Teams, two different versions of every policy, it's a joke. -It's depressing as hell watching them buy up other companies, fire half of them, and suck the soul out of those left behind. -I had a job I loved before we merged with Xplor. It's been less than a year here now and I cannot get out of here fast enough.

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