Toxic but good pay - Customer Success Representative XpertDigi Employee Review

1-Salary was paid on time (in some cases), 2-One-time meal facility was provided, 3-Gym facility was available

1-Poor project planning and unclear requirements, 2. Lack of technical guidance and leadership, 3. Unprofessional culture and communication issues, 4. No work-life balance and no public holidays, 5. Salary delays and no increment after probation, 6. Weak research and support teams, 7. High work pressure, 8. Low organizational support, 9. Poor project execution quality, 10. Lack of proper employee roles and structure.

Hands-on exposure to live projects. Some team members are supportive at peer level.

Extremely poor work culture with toxic micromanagement. Abusive and unprofessional language is used by seniors, which creates a hostile environment. Night shifts badly affect mental and physical health. No defined processes, planning, or clear expectations. Employees are constantly pressured and demotivated rather than guided. Work-life balance is practically non-existent. Lack of respect for employees’ efforts and time. Delays and issues in final settlements and HR communication.