Squandered Potential - Senior Account Executive Xometry Employee Review

The negatives outweigh the positives significantly. Fundamentally, the management from the middle up to the most senior levels is completely rudderless and has no strategy. They are in a constant state of chaos and madness with no method to achieve their non-goals. Since starting, I have had 6 managers, 3 comp plans, and 2 major account assignment changes. Daily fire drills over insignificant minutia are very disruptive and common, even on PTO. The comp plan used to be 2% of all revenue from your accounts, but has been shifted to be based on achievement against goal. The goals comprise up to 200% YoY growth expectations in enterprise accounts with no plans or assumptions on how to achieve this. As soon as you manage to hit those goals, they are raised by up to another 100%, sometimes retroactively. There is not a single person on the team who has hit their goal this quarter, which means nobody is hitting OTE despite selling millions of dollars each. The company does not care, of course, as it means they keep the revenue and do not have to pay commissions. This is undoubtedly because senior leadership is not thinking clearly and wants to reduce the “commissions paid” line item on their income statement. This happens without any thought to how repeatedly raising goals disrupts the incentives to generate sales. EVERYONE in sales, engineering, and ops is overloaded and stretched to the breaking point, but the plan for growth is never to grow sustainably, it is to just “whip the horses more”. Speaking of, good luck getting your PTO approved! Not only do they make it exceptionally difficult to take time off work, but they do not honor your time off and drag you into useless tasks despite (because of?) your time off. Career development is nonexistent. Despite such major turnover in the middle management levels, they have never considered promoting effective sales reps from within. Also, this is not a job that truly prepares someone to sell a product and more closely resembles B2B account management than anything else. Upper management considers themselves a software company instead of a services and logistic company, which creates all manner of misalignment when it comes to hiring strategy and management. Namely, Xometry has a terrible time delivering manufactured products on time and in spec. Anything complex or critical gets screwed up routinely which will lose your hard-earned customer trust. Even if you do manage to bid on very large or complex projects, Xometry will either decline the job, fail to quote on time, or win the bid and massively drop the ball. We have been blackballed at very, very large enterprise accounts over issues like this. Without a special engineering team and a network that can provide enterprise level manufactured products, we will never be able to capture the large contracts we want. Overall, this is a good place to start at the junior levels to gain some sales experience or manufacturing industry experience, but you should not expect to spend a significant portion of your sales career here.