A disturbing strategic move when it comes to product support - Technician Xerox Employee Review

Employee morale is incredibly low to the point that it has caused burnout. Cutting corners means making life even more difficult for permanent employees. Further irritation comes from having to fully train new contractors every year, or else they'll have to clean up after them. The only reason turnover hasn't been much of a problem is because most of the technical workforce is nearing retirement age.