Pros
- Great Training! - Decent general manager staff. - Great internal communication - Group moral is great. - Gift card for overtime program is nice. Raises net pay a little. - Reasonable chance to apply for management positions. - Internal values are great. - Great next level support.
Cons
- Unrealistic metrics that cap pay between $9.60 and $10.50/hr, you will almost never ever make $13/hr for more than 30 days. - Poor staffing decisions that lead to months of mandatory overtime and long hold times that will kill your metrics and lead to management getting on your case. - Pay that is below industry and geographic area. - Stress full technical work helping customers for low pay. - Performance metrics leave negative reviews on your score card for about on average a month, two to three weeks if you work like an absolute dog. Also the customer has a chance to ding you every week. - Unreasonable average handle time expectations for role, leaving employees stressed.