Not a great place to work - Customer Service Agent Xerox Employee Review

1.0
May 5, 2021
Recommend
CEO approval
Business outlook

Pros

Initially was good, plenty of overtime to make up for the low pay. Gained a lot of experience.

Cons

No pay raises for any employees in years. Management was very closed minded to any ideas or suggestions for improvement from the "worker bees". Numerous layoffs of long term employees in the 3 years I worked there. Saw several long term employees quit and walk out who were fed up with harassment from supervisors/managers. Management turned a blind eye to workers with poor work ethics and criticized workers with good ethics. Xerox is not the company they once were.

Explore other reviews about Xerox

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Good job for entry level customer service and easy to climb corperate ladder.

Cons

Managment team is difficult to work with

2.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Big company with solid benefits

Cons

Pay is not on par with competition and raises are very hard to get. If you don't get what you are looking for when hired you will likely never get it.

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