Lack of respectable leadership, only interested in numbers not remotely interested in staff. - Service Delivery Manager Xerox Employee Review

1.0
Mar 27, 2014
Recommend
CEO approval
Business outlook

Pros

Colleagues are passionate and care about their customers. There are some very talented and committed people working at Xerox.

Cons

'Jobs for the boys' attitude is clear among the senior team. Service delivery senior leadership is non existent, compounded by puzzling appointments of inexperienced people with no management skills into senior roles...? Staff on the ground facing clients are totally demoralised, no pay rises or even cost of living rises in 7 years for majority of staff. Not so much as an email of thanks at Xmas, and nothing but more rumours of car allowance cuts and redundancies this week.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Good job for entry level customer service and easy to climb corperate ladder.

Cons

Managment team is difficult to work with

2.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Big company with solid benefits

Cons

Pay is not on par with competition and raises are very hard to get. If you don't get what you are looking for when hired you will likely never get it.

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