Great training, decent floor support; poor client. High turnover rate. - Technical Support Representative Xerox Employee Review

3.0
Apr 3, 2013
Recommend
CEO approval
Business outlook

Pros

Company atmosphere on behalf of xerox was positive. Training was well done; trainers were very supportive and kept employees well informed. Tech Support Reps are open and willing to help you as well. Floor walkers were integral.

Cons

Sprint was not forthcoming about towers down to customers; created some difficult calls. Some supervisors are unwilling to do their job and have foul language, but the floorwalkers are great replacements.

Explore other reviews about Xerox

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Good job for entry level customer service and easy to climb corperate ladder.

Cons

Managment team is difficult to work with

2.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Big company with solid benefits

Cons

Pay is not on par with competition and raises are very hard to get. If you don't get what you are looking for when hired you will likely never get it.

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