Get out if you can - Senior Service Eng 30years Xerox Employee Review

1.0
Nov 3, 2012
Recommend
CEO approval
Business outlook

Pros

use to be a great co to work for they cared about you and your family , no more? If you didnt make it in during hurricane Sandy they took vacation days from you. They have you driving hours to get to your first call , they dont care where you live, they call your customers at the start and end of day to check on you , which I find very embarrassing.

Cons

We have managers having us running around to place calls on hold just to make our targets on there response times. I thought we were suppose to fix the machine in front of us, they got me driving a van with 180k on it and charging me $120 month. No raises in years. New dispatch system is the worst (XSAT)

Explore other reviews about Xerox

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Good job for entry level customer service and easy to climb corperate ladder.

Cons

Managment team is difficult to work with

2.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Big company with solid benefits

Cons

Pay is not on par with competition and raises are very hard to get. If you don't get what you are looking for when hired you will likely never get it.

See reviews by: Helpful|Rating|Date|All