Marketing - Anonymous employee Xero Employee Review

3.0
Dec 14, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good people, great offices, good benefits

Cons

Lack of responsibility, lack of communication between offices, high turnover

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Xero Response
10y
Thanks for your feedback. We work hard to ensure that the physical work environment enables our teams to do great work. Xero is growing at a high pace, in the Marketing team alone we will have 10 new people joining us in January. We will always have people leaving us but we strive to make this a place people can fulfil their aspirations and do purposeful work everyday. Our team review and keep a vigilant watch on any attrition spikes, I am happy to report that our attrition levels are lower globally than our benchmarks. I know it can feel that there is constant change, and there is - that is part of the culture that some people love to be in and something that will continue when we are in this pace of growth.

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Cons

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Pros

Xero has a great product and a lot of very passionate employees who work very hard for their customers.

Cons

The executive leadership at Xero is creating a toxic, backstabbing culture that promotes yes-men at the expense of honest dialogue. It's impossible to make decisions at the company, and multiple rounds of layoffs are leaving all employees shell shocked and fearful. Marketing teams are under-resourced while more demands are constantly being placed on teams to do more. When constraints are communicated, employees are blamed for them, rather that listened to. Multiple colleagues have said the same thing. Additionally, management has instituted a 'rank and yank' policy where everyone is graded on a forced curve, where the bottom quarter are immediately put on a PIP.

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